• The Emory + Pediatrics/Winship flow cytometry core is pleased to announce that we can offer remote support on some of our instruments.
• If a staff member is available they will provide you with a zoom link for you to click on, this will open up a Zoom Meeting and allow two way communication via camera/microphone as well as screen sharing and control.
• To request support:
• Submit a Low priority Incident Report as usual via PPMS.
  IF a staff member is available they will email you a link to click on within 5 minutes. (If you do not receive a link within this timeframe then staff are not available).
  A remote session will open, you may be requested to give permission for a member of staff to share and control the screen, they will walk you through the steps.
• We hope that this will provide a quicker way to assist users to resolve most issues without an in person visit.
• Support is available on the following instruments:
• FACSymphony A5 – Orac (https://ppms.us/emory/creatinc/?item=178)
• FACSymphony A3 – Liberator (https://ppms.us/emory/creatinc/?item=190)
• FACSymphony A1 - Villa (https://ppms.us/emory/creatinc/?item=294)
• Cytek Aurora – Zen (https://ppms.us/emory/creatinc/?item=179)
• Cytek Aurora – Avon (https://ppms.us/emory/creatinc/?item=180)
• Cytek Aurora - Blake (https://ppms.us/emory/creatinc/?item=275)
• Cytek Aurora - Soolin (https://ppms.us/emory/creatinc/?item=285)
• BC Cytoflex - The Hooded Claw (https://ppms.us/emory/creatinc/?item=55)
• Imagestream (ISX) – The Buzzwagon (https://ppms.us/emory/creatinc/?item=58)